Referral program terms

These terms govern the Looky referral program. The provider is Melo Designer, Zum Wallgraben 50b, 49696 Molbergen (hereinafter “Looky” or “we”). Our terms and conditions apply in addition.

Section 1 Participation

1. Every organization with a Looky account can take part (hereinafter “referrer”). Taking part is free and voluntary.
2. Every organization gets its own referral code and referral link. You find both in the Looky app under Settings, “Refer a business”.
3. Like Looky itself, the referral program is only for entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB).

Section 2 Valid referral

1. A referral is valid when a new business (hereinafter “referred business”) signs up through the referral link or enters the referral code at sign-up or in the order step before it has paid for Looky for the first time.
2. The first valid code counts. Once saved, a referral cannot be changed later or moved to another referrer.
3. The following do not count as a referral:
   • the referrer's own organization,
   • businesses whose people are members of the referrer's organization or whose email address or billing email address matches an address of the referrer,
   • businesses with the same VAT ID as the referrer,
   • mutual referrals, where the referrer was itself referred by the referred business,
   • agencies and the client workspaces of agencies (the agency program applies to agencies),
   • businesses that already paid for Looky before the code was entered.
4. If a reason for exclusion only becomes apparent at the first payment (for example the same VAT ID), the referral does not count and no credit is earned.

Section 3 Credit

1. For every completed payment the referred business makes to Looky, the referrer receives credit equal to a percentage of the net amount of that payment (excluding VAT). The net amount of the referred business's invoice is decisive.
2. Credit is earned for payments within a fixed period from the referred business's first paid charge. Payments after that period earn no credit.
3. The percentage and the period are shown on the “Refer a business” page in the app. Each referred business keeps the percentage and period that were shown when it signed up or entered the code. Currently they are 20 % for 12 months.
4. Credit is rounded down to full cents.

Section 4 Holding period, refunds and chargebacks

1. Credit only becomes available after a holding period, counted from the referred business's payment. The holding period is shown on the “Refer a business” page; currently it is 30 days.
2. If a payment of the referred business is refunded or charged back in full or in part (for example a returned direct debit or a card dispute), the credit from that payment lapses in full. This also applies after the holding period.
3. If lapsed credit was already used, the amount is offset against later credit. We do not ask for a repayment.

Section 5 Credit on your Looky invoices

1. Available credit is deducted automatically from the referrer's next invoices for Looky. The invoice shows it as a price reduction in its own line “Referral credit”. We calculate VAT on the reduced amount.
2. Credit never makes an invoice negative. If the credit exceeds the invoice amount, the rest is carried over to the following invoices.
3. Because our payment provider collects the regular plan amount, we refund the difference between the collected amount and the invoice amount to the same payment method shortly after the payment.
4. Credit is not paid out in cash, cannot be transferred and earns no interest. It can only be set off against invoices for Looky. If the referrer's contract with Looky ends, credit that has not been used lapses without compensation.
5. With a referral, the referrer does not provide a service of its own to Looky and does not issue an invoice to us. The credit reduces the price of the referrer's own Looky services.

Section 6 Rules for referring

1. Recommend Looky honestly and as you experience it yourself. Do not promise anything Looky does not offer, in particular no specific rankings in search engines or in answers of AI systems.
2. Do not send advertising without the recipients' consent, in particular no unsolicited emails, messages or calls.
3. Do not run paid search ads on the name “Looky” or similar terms and do not pretend to be Looky.
4. Do not create sham accounts and do not use false information to obtain credit.

Section 7 Misuse

1. If a referrer breaches these terms or there is a justified suspicion of misuse, we may declare individual referrals and the credit earned from them invalid. We document the reason.
2. In serious or repeated cases we may exclude the referrer from the referral program. Further rights remain unaffected.

Section 8 Data protection

1. The referral link only counts clicks as a number per day. We do not set a cookie and store neither the IP address nor any other personal data. Clicks by link previews of messengers and by bots are not counted.
2. Of referred businesses, the referrer only sees the business name, the status (for example “In trial” or “Paying”) and the month of sign-up, plus summarized numbers. The referrer never sees names, email addresses or payment data of people.
3. More information is in our privacy policy.

Section 9 Changes and end of the program

1. We may change the referral program, in particular the percentage, the period and the holding period, or end it with effect for the future. The values that apply are shown on the “Refer a business” page.
2. Referrals already saved keep the percentage and period from the time of the referral, also if we end the program for new referrals. A changed holding period applies to payments after the change. Credit that is already available can still be used under Section 5.

Section 10 Final provisions

1. The law of the Federal Republic of Germany applies. Otherwise our terms and conditions apply.
2. These terms are available in German and English. The German version is binding.