Skip to content

Data deletion

Delete your data from Looky

You decide what Looky keeps. Here is how to remove Looky from your Facebook or Instagram account, how to ask us to delete your data and how to check a request with its confirmation code.

Status

Check a deletion request

Enter the confirmation code from your request. Facebook shows it, with a link to this page, after you send the request.

Facebook and Instagram

Remove Looky from your Facebook or Instagram account

If you connected a Facebook Page or an Instagram account through Facebook Login, you can end the connection and have Meta tell us to delete your data. Looky then does it automatically.

  1. 1Open your Facebook settingsIn Facebook, open Settings and privacy, then Settings, and go to Apps and websites. On some accounts it is called Business integrations.
  2. 2Remove LookySelect Looky in the list of active apps and choose Remove. From this moment Looky can no longer reach your Pages and Instagram accounts.
  3. 3Ask Meta to delete your dataOpen the list of removed apps, select Looky and choose Send request. Meta passes the request on to Looky.
  4. 4Keep your confirmation codeFacebook shows a link to the status of your request. Open it, or enter the code above.

Posts that Looky already published stay on Facebook and Instagram. Delete them there if you want them gone.

In Looky

Other ways to delete your data

  • Disconnect a channelIn Looky, open Channels and choose Disconnect. We delete the access tokens immediately. Your posts and publishing history stay in your workspace.
  • Delete a workspaceOwners and admins delete a workspace under Settings, Danger zone. It disappears at once, and after 30 days Looky deletes it with all content, brand data, connections and files. Until then it can be restored in the organization settings.
  • Delete your account or organizationDelete your account under Settings, Account. It is deleted at once, together with every organization that has no other members. If you are the only owner of an organization with other members, first make another member owner or delete the organization in its settings (deleted after 30 days, you can cancel until then).
  • Write to usContact us with the email address of your Looky account and the platform concerned. We confirm receipt and delete the data. You can also write to hallo@getlooky.ai.

Details

What we delete, and what stays

Deleted

  • The access tokens of your Facebook Pages and Instagram accounts
  • Your Meta user ID and name and the profile pictures saved with the connection
  • The comments we loaded from your Pages and Instagram posts for the comment inbox
  • Logins you started but did not finish

Stays

  • Posts, drafts and the publishing history you created in Looky. This is your own content; delete the workspace, the organization or your account to remove it.
  • The Page and account names shown in your publishing history
  • Data we must keep by law, such as invoices. We restrict it instead of deleting it.
  • A short record of the request itself: the confirmation code, the dates and the ID Meta sent with it. It proves that we handled the request.

More in our privacy policy.

Contact